My Telepod doesn’t seem to be working. What can I do?

Here are a few tips if you are having some trouble with your Telepods:

  • Make sure that the bottom of the character figure and the Telepod base lens is free of dirt, debris, and/or smudges.
  • Look through the Telepod base and make sure the code on the character figure is lined up with the viewing window.
  • Be sure to place the Telepod base lens directly over the front-facing camera on your device.
  • There must be enough light for the camera on your device to read the Telepod. Telepods will not work in the dark.
  • A data connection is required to use Telepods. Make sure your data connection is strong.
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