My Telepod doesn’t seem to be working. What can I do?

Here are a few tips if you are having some trouble with your Telepods:

Make sure that the bottom of the character figure and the Telepod base lens is free of dirt, debris, and/or smudges.
Look through the Telepod base and make sure the code on the character figure is lined up with the viewing window.
Be sure to place the Telepod base lens directly over the front-facing camera on your device.
There must be enough light for the camera on your device to read the Telepod. Telepods will not work in the dark.
A data connection is required to use Telepods. Make sure your data connection is strong.